A voice agent is an AI that picks up the phone, understands the caller’s request in plain language and handles it: an appointment, a booking, an order or a simple question. When needed, it transfers the call to a person.
Key points
- It answers every call, day and night, weekends included.
- It enters the request straight into your tools: calendar, bookings, orders.
- Complex requests are transferred to your team.
The journey of a call
- The call reaches your number and is forwarded to the agent according to your rules: always, outside opening hours, or when the line is busy
- The caller’s voice is transcribed into text
- The model understands the request and checks your availability
- The answer is read out with a synthetic voice
- The appointment, booking or order is recorded, and you are notified
Three example calls
Pick a case to see the conversation and what gets recorded. Fictitious conversations.
Try it
Three example calls
- CallerHello, I’d like an appointment this week.
- Voice agentOf course. I have Thursday at 10 am or Friday at 4:30 pm. Which suits you?
- CallerThursday at 10.
- Voice agentBooked for Thursday at 10 am. What name is it under?
- CallerMartin.
- Voice agentThank you, your appointment is recorded. See you Thursday!
What gets recorded · Calendar
- Appointment
- Thursday · 10:00
- Name
- Martin
What to prepare
- Your rules: opening hours, appointment length, capacity, menu
- Access to your calendar or booking tool
- The cases to transfer to a person
- A greeting that says the call is handled by an AI
Limits
- A poor line or a noisy environment degrades understanding
- Requests that need case-by-case expert advice stay with your team
Frequently asked questions
Further reading
- Automating a task with a private AIData entry, extraction, matching, sending, reporting: what gets automated, how it works, and a quick test to see if your task fits.
- Private LLM or AI via API: how to choosePrivacy, hardware, models, time to start: the concrete criteria for choosing between an open-source private LLM and Claude or GPT through an API.
In 30 minutes, we look together at whether a pilot makes sense for you.